To create exemplary initiatives in the health sector to respond to the expectations of the society in the best way with our qualified, innovative and competent staff focused on patient satisfaction.
To be the first reference center that comes to mind in the perception of competence and quality in service in intraocular lens surgeries and laser treatment.
– Focusing on the Satisfaction of Our Patients
The happiness of our patients (providing them with superior quality service) is the most important motivation and success criterion of every Veni Vidi Eye Employee.
– Continuous Improvement and Innovation
Veni Vidi Eye Employees are constantly striving for change and improvement in order to achieve perfection in everything they do. Individual creativity and innovative solutions are encouraged at Veni Vidi Göz.
Veni Vidi Eye Employees always work to accomplish their tasks in the best way possible.
– Participation in an Environment of Respect and Trust
Veni Vidi Göz Employees always maintain an atmosphere of respect and trust in their relations; observes open and honest dialogue that will support teamwork and synergy.
To inform our patients and their relatives at every stage of the diagnosis and treatment process, with an approach focused on their satisfaction, always protecting their rights.
To use all kinds of feedback and performance indicators of our processes as a basic tool for the review and continuous improvement of our service quality.
To observe the satisfaction of our employees, who reflect our corporate identity in the most transparent way, and to contribute to their development.
Integrating contemporary knowledge and technology with our existing systems in line with the principle of innovation.
To pursue our goals in line with our clearly defined goals system with exemplary leadership.
To observe our responsibilities to the society we live in and to the natural environment, which we will pass on to future generations, in our related activities.
As Veni Vidi Göz employees, we see the commitment to our quality policy as our main responsibility in achieving business excellence.
Patient Satisfaction Policy
Focus on patient satisfaction is our most important corporate value.
With this approach, we aim to respond to the requests and complaints we receive from our patients as soon as possible and within the framework of the principle of confidentiality, in a transparent, understandable, objective, effective and efficient manner, in accordance with the obligations arising from the legal regulations and contracts, and to be accessible at all times; We are committed to resolving complaints and continuously improving our related systems.